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Welcome to the Violity Help Center!

In the "Help" block you can find answers to the most pressing questions!

If you still do not find the answer, then, after authorization, you can always ask us a question in the "Your message" field.
We will reply to you as soon as possible.

Withdrawals

To withdraw funds from the wallet, go to the Wallet section of the cabinet and select "Withdraw Funds".


A form will open in which you need to specify the details for the withdrawal.

After filling, click on "Withdraw funds", you will receive an SMS with a request to confirm your actions. Enter the code and click "Confirm".


You can withdraw any amount (including non-circular, for example, 190 UAH). Send the application to pay@violity.ua


When replenishing the account by money transfer to the account (to the Privatbank card), the bank commission for the return of funds is 2% of the amount.

When replenishing an account through the Violity website (Privat24), the bank commission for a refund is 3% of the amount.

When replenishing an account through the Violity website (by Visa / Mastercard), the bank commission for a refund is 4% of the amount.

You can output:

- the entire amount (you do not plan to use the system in the near future);

- part of the amount (you intend to use the services of the site; for this, leave a balance in your wallet with a minimum replenishment amount, which is 100 UAH).

Please indicate in your application:

- Your login;

- entered during registration e-mail;

- phone number specified during registration;

- a way to replenish an account on Violity (Visa / Mastercard, Privat24, transfer to a bank card);

- number of the card to which the funds will be withdrawn;

- full name of the owner of the card to which the funds will be withdrawn;

- the amount of withdrawal.


The refund procedure is carried out within 10 banking days.

At the time of application, there should be no active lots in the sale.

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